Delivery

All shipments are made from the United Kingdom. We use a combination of surface mail, and couriers as appropriate.

Shipping Price - We charge shipping based on the weight of your total order, the shipping rates are linked directly to the royal mail first class packet rates, we add a little for the cost of the boxes and packaging material and then we have to charge VAT on top (not our choice), we think this is the fairest way as we're charging you what it costs us to post it to you. Shipping rates start at £2.14 plus VAT for a couple of cutters under 100g, to around £6.10 inc VAT for a large gingerbread house with sweeties that weighs 1.2kg and go up according to the weight of the total order. If you wish to know what your goodies are going to cost to ship you'll need to put everything in your shopping basket, complete your address and start the checkout procedure. If you think the shipping charge is excessive for your order please call us on 0870 766 8290 and we'll check it out.

Shipping time - this varies from 48 hours up to 5 working days, after your payment has cleared, the actual delivery time depending on destination and the carrier used. You can check on shipping status at this website. If you need something urgently, please enter this in the comments section or call the office on 0870 766 8290 and we will advise if this is possible or not and the additional shipping charges. If you need your items really, really urgently or by a guaranteed date please, please, please CALL US and speak to us live (we like talking to our customers anyway, it gets us away from the computer) to make sure that we don't miss the comments in your order. Splat Cooking like happy customers but we are human and our psychic powers are pretty useless so please help us to make you a happy Splat customer. Please note that orders for next day delivery must be placed before 12.00 Noon on the day you would like the order to be shipped.

Courier, DIY Kits and Fragile Items - DIY Party Kits, orders worth over £50 and orders containing fragile items are usually sent by courier. They will require a signature on delivery and if there is no answer at the delivery address the items will be taken back to the depot to await your collection. Items not collected within 5 working days are returned to our Head Office and we incur a hefty non-deilvery charge. This will be passed onto our customers if this happens and if you require redelivery then we will have to charge you an additional shipping charge, if you require a refund on your order then the non-delivery charge and original shipping charge will be debited from the refund. In order to avoid this we notify you when your order is due to be shipped so if you are going to out please leave a note on your door with instructions on where to leave the items. It is your responsibility to take delivery of the items once they have been shipped, unfortunately we cannot come and sit on your doorstep to await delivery of your items for you, as much as we would like to because we know you probably make a lovely cup of tea! Please note that you are responsible for any customs duties or addtional local sales taxes. This will not normally apply to destinations within the European Union.