We are sure you will be happy with your order, however, if you are not satisfied with your purchase if it is your responsibility to return it to our head office - Splat Cooking, Park Mill House, Summerleys Road, Princes Risborough, HP27 9QB in good condition and in original packaging within 7 days of receipt and we will refund you. We do not have the facilities for repackaging as we are not as big as Marks and Spencers, which is why we any items to be refunded have to be returned in the original packaging so they can be sent out to another customer immediately. If you have ordered a DIY Cooking Kit we will not refund if we have emailed or sent over the How to Run a Cooking Party and Stay Sane Guide, Ingredients and Utensils Lists as these are bespoke items and written specifically for each order. Personalised items or items purchased a special order will not be refunded. If any of your items arrive damaged or broken we must be notified of this within 48 hours of receipt so we can take this up with the delivery agent concerned and arrange a replacement or a refund. Unfortunately we are unable to replace or refund any items reported damaged after this time.
Sizing - all the cookie cutters, cake cases, wraps, etc will have the sizes detailed on the item description, please make sure that you check the size matches your requirements as we are happy to exchange or refund these items but will not refund the shipping and return shipping prices if once you receive your item you decide that it's not the right size. If, for some reason, the size isn't detailed on the product page please email us or call us so we can rectify this before you purchase the item.
Sprinkles, icing, glitters and other edibles - please note we are unable to accept any returns on these items for food hygiene reasons, even they are unopened.
Cake and muffin cases, tulip and scallop wraps - please note we are unable to accept any returns on these items if they have been opened as they are for food use. Please check the dimensions on the website prior to ordering to make sure that they are the correct size for your use. If the items are unopened with the packaging intact then we will refund or exchange but will not refund shipping or return shipping costs. If, for some reason, the size isn't detailed on the product page please email us or call us so we can rectify this before you purchase the item.
Please note, however, when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it registered post. Once the parcel has been received we will issue a refund providing it is returned in it's original packing with all stickers in place and in a suitable condition for immediate resale. We regret that Postage and Packing cannot be refunded. This does not affect your statutory rights.
If we send you the incorrect item by mistake and you return the item to us we will refund postage based on first class mail rate - sometimes we do lose the plot but we find that a cup of tea really helps.
Out of Stock items - Sometimes the website tells fibs and says there are items in stock when they've all been sold. This is usually down to us at head office, actually it's usually down to the office and party team 'borrowing' items for parties and events and forgetting to take them out of stock on the website. We get yelled at a lot by the warehouse team and we do try hard but must try harder to remember to update the website. If the warehouse team go to fulfil your order and discover that we're out of stock of any items then we will email you to ask if you would like an alternative or a refund. If we do not hear anything within 24 hours we'll assume you want a refund and will send your order with a refund attached. Unfortunately we will NOT put items on back order, so if we are out of stock please click on the 'notify me when this is back in stock button' and reorder when it's back in again.